Kilco Welcome to Kilco Kilco Home
Kilco Customer Care Questionnaire

* required fields

Customer Name:
 
Customer Service
Do you feel valued as a customer?:Strongly agreeAgreeDisagreeStrongly disagree
Are queries dealt with promptly and in a courteous manner?:Strongly agreeAgreeDisagreeStrongly disagree
Are you confident with the knowledge and capability of your contact?:Strongly agreeAgreeDisagreeStrongly disagree
What elements of Customer Service could we improve?:
Products
Products are available when requested?:Strongly agreeAgreeDisagreeStrongly disagree
Labelling details and packaging requirements are always met?:Strongly agreeAgreeDisagreeStrongly disagree
Our technical information is provided promptly?:Strongly agreeAgreeDisagreeStrongly disagree
What other products do we need to add to our portfolio?:
Transport
Deliveries are to the standard your company requested?:Strongly agreeAgreeDisagreeStrongly disagree
Relevant documentation is provided upon delivery?:Strongly agreeAgreeDisagreeStrongly disagree
Drivers are on the whole professional and courteous?:Strongly agreeAgreeDisagreeStrongly disagree
Do you have any issues with our transport?:
Service
Please rank each service element, where '10' is the most important, '9' is second most important, etc., down to the least important element.
 
Cost of Product:
On Time in Full:
Documentation (order confirmations, delivery notes, C of A):
Closure of complaints:
Packaging type:
Brand:
Consistency of delivery performance:
Responsiveness of Customer Service contact:
Pack sizes:
General Comments
Would you recommend our products to others?:
What aspects of our service are you currently happy with?:
Can you provide suggestions for improvement?:
Please comment on our overall service.:
What do our competitors do that we don't, which would help us improve our service to you?:
What level of support do you required from Kilco?:
How often do you expect a representative from Kilco to call on you?:
Verification*:
Captcha
View all Top Selling Products...
 
Topband Total
Topband Total

Concentrated caustic, chlorinated, nonfoaming powder for CIP and manual cleaning of dairy equipment

Glycodip
Glycodip

RTU Iodine teat dip or spray with high emollient content


Viroguard
Viroguard

Aldehyde and quaternary ammonium based disinfectant


View all News Items...
 
Kilco's Approved disinfectants for use in the control of Avian Infuenza.
Monday, 5th February 2007
 

Avian Influenza is caused by a virus. Influenza viruses are widespread and can cause diseases in humans, wild & domestic birds, horses, seals and even whales.

Kilco completes acquisition of Emprasan.

July 2006

Kilco today announced that it had completed the acquisition of dairy hygiene manufacturer, Emprasan.

Review your Biosecurity with Kilco Products
Wednesday, April 19, 2006
 

Kilco believe that now is the right time to review your biosecurity, particularly with the threat of Avian Influenza in the media spotlight. Kilco has invested millions of pounds...

View all Exhibitions...
 
2007-09-19
UK Dairy Event, Stoneleigh Park. Please Note That The UK Dairy Event Has Been Cancelled. Stand CS1 516
Exhibition Website

 
2007-12-13
Royal Ulster Winter Fair, Kings Hall, Belfast
Exhibition Website

 
2008-05-13
Pig & Poultry Fair, Stoneleigh Park, Warwickshire
Exhibition Website

 
View all Downloads...
 
Biosecurity Products 2007
BiosecurityProductsLeaflet2007

The Kilco range of Hygiene Products has been formulated to provide a simple and effective biosecurity programme for all types of livestock.

Kilco Today Newsletter
Kilco Today Newsletter

Kilco Today is intended to keep customers and employees in touch with developments within Kilco. Reflecting on four years since to the new factory and offices in Lockerbie, Scotland.

Superhoof Product Flyer
Superhoof Promotional Flyer

An effective, environmentally friendly, biodegradable liquid concentrate for use in the maintenance of healthy hooves. Welfare Codes states, “regular attention should be paid to the feet of all classes of cattle and sheep.”